How does a project with Midocean start?+
With a discovery call about your processes, users and current systems. We then confirm which service fits, send a written proposal with the scope and commercial terms, and schedule the work once you approve it.
Does every engagement follow the same phases?+
No. Every engagement follows the same rule, that each stage ends with a deliverable and your sign-off, but the stages fit the work: four steps for a Starter Pack, five phases for a full implementation or an Odoo migration, and a ticket workflow for support.
What do we sign off during an implementation?+
The blueprint, a walkthrough of the working prototype, the migrated balances, user acceptance testing and the go-live itself. Each phase ends with one of these approvals before the next phase starts.
Who will work on our project?+
A named team. ERP consultants and business analysts lead discovery, Frappe developers with QA and DevOps handle the build, and functional consultants and support stabilize go-live. The people are listed on our team page.
Do you modify the ERPNext core?+
No. Fields, DocTypes, workflows, reports and integrations ship as separate Frappe apps in Git, so ERPNext and Frappe can still be upgraded.
How is support handled after go-live?+
Through Midocean Helpdesk under an AMC hour or ticket pack. Every request is a ticket, there is no phone or WhatsApp support, and any change that needs development is estimated separately before work starts.
How long does each stage take?+
Starter Packs run for 30, 60 or 90 days depending on the modules. A planned implementation or migration gets a dated plan for every phase once the fit-gap blueprint or migration assessment is approved, because the timing depends on your scope and data.
What do you need from our team?+
Process owners for the discovery interviews, master data prepared by your team, the future users for acceptance testing, and one decision-maker who signs off each stage.
What happens if our requirements change during the project?+
The change goes through the same gates as any customization: impact review, solution design with the lightest option that works, and an estimate. Nothing is built until you approve it, so scope and cost never move silently.
How do we follow progress?+
Through deliverables you can inspect at the end of each stage: the blueprint, the working prototype, the reconciliation report, the UAT log and the handover pack. Dedicated teams also post daily standup summaries in a shared Slack or Teams channel and demo work every two weeks.
Can we start small and add more later?+
Yes. A Starter Pack puts core ERPNext live on standard features and ends with a next-phase backlog, so customization, more modules or an AMC can follow when you are ready.
Are changes tested before they reach our live system?+
Yes. Changes are built in staging under version control, reviewed, tested with sample data and checked for security, then validated by your users before a scheduled release.
Where is the Midocean team based?+
Midocean has its primary office in London, an engineering centre in Ahmedabad, India, and regional client support in Sharjah, UAE. Discovery calls and support sessions run online.